Frequently Asked Questions

It is made from 95% cotton and 5% spandex.

It measures approximately 73.5 × 10 cm and has an adjustable one-size construction.

Approximately 44.3 g.

Apricot and Black. In a set of two or three you can mix them.

Hand wash gently in cold water with a mild detergent. Do not machine wash or iron. Lay flat to dry in a ventilated place and avoid prolonged direct sunlight.

We ship to all 50 US states, including Alaska and Hawaii. US territories, APO/FPO, and military addresses are excluded unless confirmed in advance.

Processing takes 1–3 business days. Transit is estimated at 5–10 business days after dispatch, for a normal total of 6–13 business days after ordering.

Shipping is free on orders of $50 or more. Orders under $50 ship for $6.

Yes. Tracking is emailed once your order is dispatched.

No. Your order ships from our logistics partner in China with import duties already paid, so nothing is owed when it arrives. Any state sales tax that applies is shown at checkout before you pay.

Yes, if fulfillment has not started. Email hello@dozzi.store as soon as possible.

Email hello@dozzi.store within 30 days of delivery with your order number, and photos where the item arrived damaged. We will send a replacement or refund you, whichever you prefer.

Email hello@dozzi.store within 30 days of delivery and we will refund you. You keep the mask — there is no return address and nothing to post back.

Approved refunds are sent to the original payment method within 5–10 business days of approval. Your bank or payment provider may need additional time to post the credit.