Refund policy

Last updated: September 8, 2026

30-day money-back guarantee

If the DOZZI Sleep Mask is not right for you, email hello@dozzi.store within 30 days of delivery with your order number, and we will refund you.

You keep the mask

We do not ask you to send the mask back, and there is no return address to post it to. Return postage across the world costs more than the mask is worth. Keep it, pass it on, or dispose of it as you prefer.

Fair use

The guarantee covers one refund per customer and per delivery address. We may decline a request where there is clear evidence of abuse, such as repeated claims across multiple orders or accounts. If we decline, we will tell you why.

Damaged, defective, incorrect, or missing orders

Email us within 30 days of delivery with your order number, an explanation, and photos if the item arrived damaged or defective. We will send a replacement or refund you, whichever you prefer. Missing-item reports are reviewed using carrier tracking and delivery evidence.

Refunds

Approved refunds are issued to the original payment method within 5-10 business days of approval. Your bank or payment provider may need additional time to post the credit. Original shipping charges are refunded where we made the error.

Exchanges

We do not run exchanges. If you would like a different colour or a different set, request a refund under this policy and place a new order.

Changes and cancellations

Orders may be changed or cancelled only before fulfillment begins. Email us as soon as you can and we will do what we are able to.

Your rights

Nothing in this policy limits mandatory statutory consumer rights available to you where you live.

Contact

Email hello@dozzi.store. We reply within one business day. Legal operator: Protiga Company Limited, Business Registration No. 64882012, ROOM 2113, 21/F, LANDMARK NORTH, 39 LUNG SUM AVENUE, SHEUNG SHUI, HONG KONG.